What Does It Really Mean to Operationalize a Predictive Model?

It is not enough to just stand up a web service that can make predictions.

Identifying the Value of Nonprofit Customer Experience

ARTICLE - A need to propel change is just the beginning.

3 ways you can begin to take patient experience more seriously

ARTICLE - Improving the patient experience is not an option. It’s critical for the patient, the provider and the entire healthcare system.

Failing Fast Is Fine — As Long As You’re Failing Well, Too

ARTICLE - There’s a difference between simply failing and failing well...but what is it?

Technology Due Diligence Hacks III – Where to Begin?

ARTICLE - When time is short for technology due diligence, where do you begin?

Did you catch Machine Learning fever?

ARTICLE - If you haven’t caught it yet, be ready to! The hype around ML is so palpable. ML algorithms have been around since the 1950s. So why is ML so hot now?

Conquistadors of the Unknown

ARTICLE - The unknown does not exist in the middle of things, but can often be found at the fringes

Stand Up for Good Presentations

ARTICLE - Successful presentations need to be personal, emotional and delivered with energy. Challenge yourself to find ways to link logical arguments with emotional ones.

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