Seemingly everywhere you turn, patient experience is on everyone in healthcare’s mind. Providers are aiming to understand what’s most important to patients: communication, service and access to care, to name just a few.
However, terms like “improved patient experience” and “patient-centered strategies” don’t clearly define what healthcare organizations should do to improve. This lack of knowledge can be an organization’s biggest hindrance, so providers must familiarize themselves with what’s already working and what lessons those cases have to offer.
Providing a better experience goes hand in hand with better care overall. Deloitte found that hospitals with higher ratings on patient experience also have better scores for a handful of their clinical outcomes and for their process of care.