All posts by Margaret Rogers

Clarify Your Mission With Journey Mapping

ARTICLE - For nonprofits struggling with the complexity of trying to understand stakeholders and be "all things to all people," customer journey mapping creates an elevated customer experience to ensure a better connection with customers.

Why an Agile Mindset is at the Root of an Excellent Guest Experience

ARTICLE - 3 strategies hospitality professionals can implement to nurture an agile company culture

Identifying the Value of Nonprofit Customer Experience

ARTICLE - A need to propel change is just the beginning.

Failing Fast Is Fine — As Long As You’re Failing Well, Too

ARTICLE - There’s a difference between simply failing and failing well...but what is it?

How to Tell the Hype from the Digital Reality

It becomes a huge cultural shift, and digital really is a mindset to change exactly how we want to do what we want to do and how we want to achieve it. Margaret Rogers explores the how behind it all. (20:00)