When Corporate Culture Undermines IT Success

The challenge is to drive strategy from the abstract to the everyday so that each of us takes personal accountability for executing on the strategy. Susan Paul explores how to overcome this challenge. (04:30)

Capabilities as Building Blocks

Once we could map the key capabilities, we were able to see where the new organization was going to need to invest in people, processes and technology, again mapped to their overall goals. Susan Paul shares a recent experience utilizing capabilities as building blocks. (01:30)