Category: STRATEGY

Why an Agile Mindset is at the Root of an Excellent Guest Experience

ARTICLE - 3 strategies hospitality professionals can implement to nurture an agile company culture

Identifying the Value of Nonprofit Customer Experience

ARTICLE - A need to propel change is just the beginning.

Technology Due Diligence Hacks III – Where to Begin?

ARTICLE - When time is short for technology due diligence, where do you begin?

Conquistadors of the Unknown

ARTICLE - The unknown does not exist in the middle of things, but can often be found at the fringes

Business Capabilities: a Spotlight for Strategic Decision Making

ARTICLE - Business Capabilities are not a new concept. They have been around for more than 10 years, but they never caught up.

Is your Ecosystem a pipeline or a platform?

ARTICLE - Alliance strategy is more than identifying a gap in your portfolio, finding a candidate and negotiating an agreement. To develop a strong Ecosystem, you need to go much deeper.

Mark Your Exits

ARTICLE + VIDEO - How many passengers listen to the flight attendants while they run through pre-flight instructions?

How Much of Your Project Value is At-Risk Due to Cognitive Bias?

ARTICLE - Derrick Bowen dives into the question, "Why don’t people adopt changes designed to benefit them?" (15:00)