ARTICLE - Systematic biases lead us to overestimate the value of our projects and to underestimate how much effort people will require to change their habits.
So what do we do about it? How can we overcome deeply rooted problems in the way we process information? Derrick Bowen shares his insight. (05:00)
Kent Norman shares how he has individuals and teams take on more work than they can deliver, in order to please their boss or client. Taking on this additional work actually reduces their ability to successfully deliver and results in disappointing the boss or client. (08:30)